To the distinguished customers of Competitor :
The company is committed to the R & D, production and sales of surge protective devices. We sincerely thank you for purchasing our products. your satisfaction is our greatest pursuit.
If you have any questions during the use of the product, please contact us. We are committed to providing high-quality online product experience services all over the world. We have established a strong technical support system in China, provided technical response methods including telephone, e-mail, on-site technical support and other means, and provided multi-level on-site technical support services. The company guarantees the quality of the products sold and undertakes after-sales service for the products sold.
1.1: product and service objectives.
"Quality first, service wins.", pursue the goal of sustainable development and build it on the basis of customer satisfaction with product quality.
1.2: after sales service plan.
Product after-sales service is established under the ISO9001 quality management system to enhance customers' product experience service by allowing customers to obtain help for customers' business in
product application.
1.3: product quality assurance.
All ex factory products implement the national three guarantees policy, adhere to the product quality assurance service, trace the bad causes of quality problems, feed back and improve them in time, and serve
the needs of customers well.
1.4: product technical data.
For the first delivery of products, provide corresponding product specifications, delivery test reports, product test reports, product certification certificates, etc. the end user follows the customer's processes from
sample testing, sample recognition, first sample sealing, order delivery, etc. some products provide corresponding software and hardware test instruction manuals,Instructions for use, etc.
1.5: product service mode and standard.
Provide telephone support services for software and hardware problems, answer customers' problems in product application at any time, and put forward suggestions and specific operation methods to solve
problems in time. Provide guidance suggestions or application materials related to the technology of the product to the greatest extent, including informing the future development of the product Development
direction and update iteration information, etc.
1.5.1: service standard of telephone technical support.
1. General product application problems shall be solved at that time.
2. For problems that cannot be solved immediately, call the customer in time and inform the detailed solution after finding the solution.
1.5.2: provide technical support services based on e-mail or fax reply, and list the problem-solving methods and steps for customers in detail.
1.5.3: remote online diagnosis and troubleshooting. Provide remote online fault diagnosis and troubleshooting services for products based on cloud services.
1.5.4: on site technical support services. when the above methods still fail to solve the problem, we will provide on-site technical service support. domestic on-site technical support services will arrive or leave within
24 hours after receiving the customer's on-site service support request, depending on the specific situation of communication between both parties.
1.5.5: after the on-site service is completed, the technical service engineer will fill in the on-site service log to record the causes of defects, solutions, improvement suggestions, etc. in detail. The customer can put
forward opinions and suggestions on the on-site technical service quality and sign for confirmation. The quality department will provide the corresponding 8D report after returning to the factory, in order to
improve the subsequent process.
1.6: product application training program.
We attach great importance to customers' questions and special needs in product application, have done a lot of detailed work in application, have accumulated rich experience in practice, and can provide flexible
product application training according to customers' actual application needs. Customer quality engineer, production process engineer,and product R & D engineers can participate in the communication.
1.7: product selection.
Based on the application industry and application scenario of their products, customers can refer to our product catalog or inquire the corresponding business personnel to select the appropriate surge protector, or
refer to the company's official website or product specification.
1.8: the following situations are not within the scope of product quality assurance.
1.8.1: loss caused by incorrect use of products;
1.8.2: change the wiring method, application requirements and parts of the product without authorization;
1.8.3: excessive lightning damage during the application of lightning protection.
1.9: when the products are delivered to customers, the after-sales service guarantee takes effect immediately. We will provide you with high-quality free product after-sales service, telephone technical support or
remote online support service to ensure that customers have no worries about ordering and application.
1.10: for customers who request on-site technical support services in China, if it is caused by product quality, the whole process shall be borne by the company; In case of customer's demand for application scenarios
or technology applications, the customer shall provide accommodation for on-site service engineers, and the company shall provide support for others free of charge.
1.11: at present, customers outside China are unable to provide on-site technical support. The after-sales service is communicated and handled by the corresponding product sales service channels. The company can
also provide online technical support services and e-mail and fax reply services.
1.12: the journey of products is sustainable and the pace of service is constant. With our unremitting efforts, we are willing to provide customers with continuous value growth.
Competitor ---- make high-quality surge protector to serve the people! 
0755-89587560